we upgraded to an oceanfront suite and had a wonderful view from the 3rd floor. The service and food were outstanding,lots of top shelf booze available. Immaculate grounds, Iberostar really looks after their properties. Beach and water were super. Staff go out of their way to look after everyone.The beach area, although awesome, needs some more lounges, there were never enough. Wifi needs an upgrade, it was only available in the lobby or near the concierge computers during the day. not an inexpensive resort but worth it if you feel like spending the money.in the top handful of A/I's in this area

Great place for a relaxing vacation.

Without a doubt the best 5 star resort I've ever stayed at, have been to various destinations in the Carribean 14 times in the last 9 years.

Absolutely beautiful resort with excellent service and amenities. The room was lovely, the staff went out of their way to make us feel welcome, and the food was just great. I can't say enough about how great this place was!

Enfin un vrai 5 étoiles. C'est un hotel de luxe, autant par son architecture que par la qualité du service, de la nourriture. Personnel charmant au devant de vos désirs, de l'arrivée au départ.
Endroit calme et reposant. Si vous voulez un bain de foule, il y a les 4 autres Iberostar voisins.
Faisons plusieurs voyages par année, toujours à des endroits différents, mais retournerions encore à cet endroit.

Great, best resort yet.
You pay more but you get much more
Recomend for those that like the extras

Service, food,and amenities are top notch but prefer more selection in food. After a week, I'm ready for something different.

The hotel was absolutely beautiful, We travel alot, and have been to many places in mexico and by far this has been the nicest! Private transport to the hotel from the airport(was soo nice), hotel room clean and well kept. Bathrooms lovely and LARGE! Extra perks in the room were nice (robes, slippers, wine all the time)...
Service was impecable! Waiters at the beach and pool were attentive. LOVED that beer was served in all original bottles.....and top shelf liquor provided. Beach was AMAZING!!! (we are beach people) with large beds to sunbath on rather than just chairs!
Buffet got old...not alot of selection, but what can u do. Only decent a la carte we went to was Japanese (very good). We ordered room service EVERY day for breakfast and it was great to relax in the am.....
Overall...this was the perfect vacation!! Our favorite and most relaxing so far. Every need u could want or ask for is taken care of. Pure luxury :)

Excellent resort, beach beautiful, secluded,food,staff like Eduardo,Olivia,Veronica are really nice

An excellent hotel with service to match. Absolutely nothing to complain about. Food was excellent, accommodations were beautiful, facilities were well maintained; hated to leave

This is an amazing resort and worth paying extra for. The rooms on the beach are identical inside to all other rooms, so you are paying extra for the view only. Being in a oceanfront room gets you on the beach but far from the restaurants, so there is a trade-off. The food is excellent and all of the staff works hard and is very friendly.
I would highly recommend this resort and will go back. It is the best of several we have stayed at over the past 8 years by far.

Nicest 5 star resort that I have been to in the Caribbean. Extreme attention to detail, excellent service. Very spacious property. I highly recommend this resort!

The staff and cleanliness are excellent! The entertainment crew is awesome as well as all waiters and waitresses we met. Whether you tip or not makes no difference to the way they treat you. Quality of construction of the hotel is beautiful but cement is cracking alot especially on the balconys railings. But the resort is awesome and well worth the trip. Oceanfront is incredible, even better if you are on second or third floors.

Beautiful Hotel. Service was excellent. Wine and fruit basket in room. Bar fridge stocked daily. Butler or concierge always asking if we had everything we needed. Food was good with a wide variety at the buffet.

We stayed at ibero grand for 2 weeks feb4 to feb 18 2012 The resort is breathtakingly beautiful the pool huge no jocking for room at all. Pool beds ample out of the 14 days we got a covered cabanna pool side bed everyday and no we did not creep down in the dark we got it at 830 am when we went for breakfast each day.We have travel twice a year and been to this area of mexico 8 times but we found at this resort the staff where AMAZING they stood out above all other all inclusives we been too. We where in a oceanfront room week one and oceanfront corner jacuzzi suite week two both the tops. Our butlers in both these buildings where so nice atentive and so genuinally helpful. The food was really good tons of variety, can't complain about anything in any of the restaurants. Since we where there for two weeks we tried some of the restaurants in the adjoining hotels that are included and really once you have seen them and ate at them you realize just to stay at your own hotel. The beach we are big walkers and we walked an hour in either direction, we felt safe although of course some beach ares are not that clean once you pass your resort. PS. while doing this I fell on some rocks in the ocean and broke my arm so I had a cast the whole second week. My fault, but my experience was great when i got back our buttler got me an ice pack and after several jours I choose to see the hotel onsight DR. who told me he was sure it was broken he did this with no charge he bandaged me up made the appropriate calls and paper work called me a cab and we where on are way to Cancun hospital where the cab driver stayed with us then took us to pharmacy and back to hotel. What a event but the hotel took care of that well beyond what we thought they would. please go to this hotel you will not be dissappointed we loved it all even the last week with the full cast on.

My wife and I, mid 50's, do travel extensively throughout the world. This was a beach holiday, booked and researched through the internet. It more than met our expectations for food, service, location, cleanliness. Entertainment was as good as cruise ships if not better. Food much better than ships and choice of standard wines and spirits was very large and brand names. Great beach, numerous activities throughout day. Love to go back.

This hotel was given an award for the best all-inclusive hotel in the world and deserves it. Fantastic in every way. Five Butterflies.

The hotel was amazing. Had no complaints.

Excellent as usual, no disappointments whatsoever...

For sure, its a 5 STARS HOTEL. The beach front is not the Best, but everything else will make up for it. We LOVE IT.

A fabulous resort that was a pleasure to be at for 14 days. Many Many good points and a few weaknesses but all in all Fantastic. Great staff, great food, exceptionally clean. A few faults but not really worth mentioning. This is a couples resort though, travelled alone but met lots of great people. I will go back!!

Cet hôtel est vraiment un palace, majestueux où tout est luxe, calme et beauté. Chaque dollar dépensé en vaut la peine. Ici, le client est roi, c'est le grand service, avec gants blancs dans certains restos, tout ce que vous utilisez est changé chaque jour même les pantoufles. La décoration est opulente, un mélange de fresques et de toiles modernes. La propreté est omniprésente, les planchers de marbre présents partout et polis chaque jour (mais glissants), les salles de bains des aires communes sont originales et toutes plus belles les unes que les autres. Il y a un théâtre chic où des spectacles variés sont présentés vers 10 h. À visiter aussi, la piscine couverte et le spa.

La nourriture est excellente, on ne lésine sur rien, quantité et qualité; toutefois,nous avons été plus satisfaits des buffets que des restos à la carte, on choisit sans trop savoir ce qu'on mange et on peut lire le menu en 5 langues. Le service est impeccable et personnalisé, une armée d'employés est à votre service et les Mexicains, c'est l'efficacité mais parfois c'est trop rapide; on engouffre un gros repas dans une heure. Le midi, demandez du filet mignon au buffet, il est excellent, il y a également profusion de crevettes, saumon fumé et bons fromages.

Les employés essaient de nous parler en français de plus en plus. Ils font brûler des lampions à la citronnelle dans la chambre, les corridors, les toilettes. La plage est superbe, les chaises espacées, mais le fond de l'eau rocheux, il faut aller plus loin à gauche pour se baigner, devant le Lindo. Ibérostar est un immense complexe de 5 hôtels, ils peuvent vous amener en cart de golf partout.Il y a aussi une piscine à l'eau salée Infinity et une en ovale Tranquillity (c'est une aire de silence) avec un tourbillon à chaque bout et des lits sur le côté, cette section ressemble au paradis.

Bref, nous sommes très satisfaits et c'est à essayer au moins une fois et plus si vos moyens le permettent. Ce serait difficile d'avoir mieux.

First off... this place is beautiful and the food is AMAZING!!! I would absolutely recommend this place to everyone I know.
However, there are a few things you need to know before going to this hotel.
#1: The concierge/Butler service is absolutely useless, so don't expect much from them. They are pretty much a middle man for all your requests and will "pass the buck" most of the time.
#2: You can make reservations at the A la Carte restaurants on the website... you MUST do this prior to your trip or do not expect to get in (But, we never had a reservation. We just told them the concierge were supposed to book it but didn't. We got in every time).
#3: IMPORTANT: The water in the buffets is tap water!! All the water going into the hotel is filtered, but it is not filtered as much as bottled water. My Husband got sick. The Restaurants will give you bottled water, but the buffets serve you water from a silver jug. DON'T drink it!!!

Dream trip in paradise

Service was beyond expectations. Food was excellent. Staff was courteous and helpful. The verve Stephanie has for her job deserves special recognition, it's contagious. First rate adults only resort, wouldn’t hesitate to book again.

Everything was fantastic. I've stayed at the Iberostar Grand in Montego Bay 6 times and this place is on a higher scale. I almost fell over when I arrived and walked around. The staff is great. Mexico could teach a few places like Jamaica how to properly service tourists. Small things like having fresh figs at the buffet and the outdoor bbq every day near the pool (fantastic) are nice add ons. Already planning for 2 weeks in November.

Voyage merveilleux, endroit splendide,accueil chaleureux,personnel des plus souriants et attentionnés.Un endroit d'un chic et d'une propreté à toute épreuve. Je recommande cet endroit qui m'a charmée et j'espère pouvoir y retourner très bientôt.

plusieurs promesses non tenu, personnelle souvent non disponible,
manque de biere offerte,
vin en bouteille bas de gamme, habituellement je ne suis pas difficile.

excellent endroit

You won't regret it